Reflections ’09

“Remembering. I am half-smiling at ridiculous situations, crazy people and strange places, all with the benefit of hindsight. I admit I am choosing my memories selectively. I am quickening time, losing years and even improving my looks. I have never included the bad side which, I know, is an integral part of one’s memories. That was not for me.”  — John Kemp, Sticky Wicket.

2009 was, to put it delicately, an interesting year. Much has happened. Much has not happened that should have. In any case, it has been a year of growth and deeper insight that has more than passing value. In accord with this humble blog’s annual tradition of wrapping up the prior year, I offer a few reflections about my life in 2009.

  1. I can’t fix everyone. I have spent a lot of time serving others as a counselor and mentor, trying to help people find peace with their inner demons.  For some people, this was an exercise in futility; for others, it served them well. In any case, my willingness to fall naturally into “mentor” mode in some ways serves as a roadblock not only for my own happiness, but also — on occasion — for the happiness of others. I need to be OK with others failing without feeling responsible for fixing it.
  2. The struggle of making things work often throws the most important goals to the back burner. We get so enmeshed in the minutiae of today’s struggles that we fail to position ourselves effectively for greater success tomorrow. At some point, prudence must win out; long-term success occasionally entails short-term distress, and these various pains must be borne if we are to arrive at old age without a significant encumbrance of emotional baggage.
  3. The year past emphasized the importance of relationship-building. On one hand, I have a deeper and stronger relationship with some (Ryan, Jess, Charlie, Duane, Kate) even as others have sat in a holding pattern (Stacie, Emilie) or even declined (Andrew, Candace).  I have made new friends (Jerry, Chris) and also met people who could have been friends but for some reason or another it just didn’t work (Tim, Aaron).  Facebook has been an interesting tool for connection; I’ve kept some passing acquaintance with friends from college and high school, and I even managed to meet my dad’s significant other.  All of this is to make the point: Relationship-building is tough work, and even deep and old friendships need to be watered and tended from time to time lest they wither and die.
  4. One thing about 2009 — it was the year I internalized that I am an adult. From personal relationships to financial obligations, the “don’t worry, it’ll be fine” attitude was revealed to be as juvenile as it is hollow. Lessons learned.
  5. My biggest accomplishment was getting serious about my business venture. Three cheers for finding my motivation and making it happen.
  6. My biggest missed opportunity was in losing focus on my goals — my weight crept up, I stopped doing karate, and I didn’t dive all year. No excuse.
  7. The big resolutions for 2010:  Get fit again, continue to grow my business, deepen my personal relationships, and get back on track with many of my Project 810 goals.

May your 2010 be the best year ever!

Reflections '09

“Remembering. I am half-smiling at ridiculous situations, crazy people and strange places, all with the benefit of hindsight. I admit I am choosing my memories selectively. I am quickening time, losing years and even improving my looks. I have never included the bad side which, I know, is an integral part of one’s memories. That was not for me.”  — John Kemp, Sticky Wicket.
2009 was, to put it delicately, an interesting year. Much has happened. Much has not happened that should have. In any case, it has been a year of growth and deeper insight that has more than passing value. In accord with this humble blog’s annual tradition of wrapping up the prior year, I offer a few reflections about my life in 2009.

  1. I can’t fix everyone. I have spent a lot of time serving others as a counselor and mentor, trying to help people find peace with their inner demons.  For some people, this was an exercise in futility; for others, it served them well. In any case, my willingness to fall naturally into “mentor” mode in some ways serves as a roadblock not only for my own happiness, but also — on occasion — for the happiness of others. I need to be OK with others failing without feeling responsible for fixing it.
  2. The struggle of making things work often throws the most important goals to the back burner. We get so enmeshed in the minutiae of today’s struggles that we fail to position ourselves effectively for greater success tomorrow. At some point, prudence must win out; long-term success occasionally entails short-term distress, and these various pains must be borne if we are to arrive at old age without a significant encumbrance of emotional baggage.
  3. The year past emphasized the importance of relationship-building. On one hand, I have a deeper and stronger relationship with some (Ryan, Jess, Charlie, Duane, Kate) even as others have sat in a holding pattern (Stacie, Emilie) or even declined (Andrew, Candace).  I have made new friends (Jerry, Chris) and also met people who could have been friends but for some reason or another it just didn’t work (Tim, Aaron).  Facebook has been an interesting tool for connection; I’ve kept some passing acquaintance with friends from college and high school, and I even managed to meet my dad’s significant other.  All of this is to make the point: Relationship-building is tough work, and even deep and old friendships need to be watered and tended from time to time lest they wither and die.
  4. One thing about 2009 — it was the year I internalized that I am an adult. From personal relationships to financial obligations, the “don’t worry, it’ll be fine” attitude was revealed to be as juvenile as it is hollow. Lessons learned.
  5. My biggest accomplishment was getting serious about my business venture. Three cheers for finding my motivation and making it happen.
  6. My biggest missed opportunity was in losing focus on my goals — my weight crept up, I stopped doing karate, and I didn’t dive all year. No excuse.
  7. The big resolutions for 2010:  Get fit again, continue to grow my business, deepen my personal relationships, and get back on track with many of my Project 810 goals.

May your 2010 be the best year ever!

Let It Snow!

Well, the “blizzard” was fun. I discovered that it’s possible to die of heat exhaustion in the middle of a frigid snowstorm when you wear too much wool in too many layers. Hooray for poor wardrobe planning!  But I do love the white stuff.

Last few weeks have been a treat:

  1. My doctor’s visit was fun. Turns out, my thyroid is in mint condition — but, I have an extremely seriously low level of vitamin D in my system. This has a role to play in a bunch of biochemical processes, including calcium regulation, so we’re attacking the vitamin D issue as our first strategery for defeating the twin terrors of “Jason has no energy” and “Jason is in a mental fog.”  I have a prescription for a 50,000 IU dose that I take once per week for eight weeks, then get follow-up labs drawn. Stay tuned (and yes, I’ve already had my fill of “white boy needs sun” jokes, thankyouverymuch).
  2. My dad had pretty major surgery this week. Keep him in your prayers.
  3. The family Christmas this year was interesting. Brian was back from Iraq for a week or so; hence, we assembled last Monday for festivities. He is doing well, and that cheeky bastard has already lost a million pounds, which seem to have found a new home upon my thighs.  Sometimes life just isn’t fair. 🙂
  4. With the cold I was able to wear my big fuzzy Siberian rabbit hat this week. As usual, I got questions and comments.  Good times. 
  5. The hospital and writing are holding steady. More changes loom, but it’s too early to say what life will look like a month from now.
  6. Duane seems to be settling in well.  He appears happy.  We’ve been doing a bit of online WoW lately.  I’m glad he’s OK; he was in a pretty bad spot just a few months ago.

Stay warm!

End-of-November Roundup

‘Tis the end of November, and all through the blog, not a text post was stirring, not even a blurb.

  1. Thanksgiving was pretty good. It was just my mother and I, and a curious but tasty “turkey roast.” We ate a delicious meal (I brought a pumpkin pie), watched Dante’s Peak, and pulled in her boxes of Christmas goodies. And I got to play with Gunner, her adorable German Shepherd puppy. Meanwhile, Ryan and the crumb crunchers went back to the east side of the state for the weekend.
  2. I learned that my dad needs major surgery soon. I have to give him a call.
  3. … And I, myself, have been not-so-hot. For a while now I haven’t felt all that good; I’ve been tired a lot, and increasingly unable to focus, I’ve been more moody than usual, and my weight has been creeping up again. Wondering if our old family demon, the wicked banshee Hypothyroidism, is rearing its ugly head. I’m setting an appointment tomorrow for a complete physical with full blood work.
  4. Evenings have been spent doing a fair amount of writing work for Demand Studios. On the upside, if I get into a rhythm, I can net the equivalent of $30 per hour churning out rebranded articles for ehow.com and answerbag.com. On the downside, I have to get into a rhythm or my effective hourly rate-of-return sinks to the $10 level. Ugh.
  5. Haven’t seen much of my friends since “bad musical” night – mostly because I’ve been too exhausted to set things up. Haven’t seen Tony in a while. I did set aside time to have coffee with Alejandro two weeks ago, and Charlie yesterday, and I had lunch last week with Kate, but that’s about it. My social motivation is at an all-time low.
  6. Life at the hospital has been interesting. My workgroup is undergoing massive restructuring. One of the damnable things about having a degree in political science, and hence exposure to political theory, is that I feel like Cassandra a lot: I understand the dynamics of things going on around me, but my warnings are often set aside for the easier fix that doesn’t require a change to the organizational culture. Yet the fix, because it doesn’t really correct the problem, is doomed to ultimate failure. And, of course, that failure reflects on me. Lovely.
  7. I signed up for a Netflix account a few weeks ago, and have been getting DVDs of the fouth and fifth seasons of Stargate Atlantis. I enjoyed that series; it’s too bad it ended after only five seasons. Like its sister program, Stargate SG1, Atlantis’s unique charm is in its humor. The little things amuse: In one scene, four leaders meet, three colonels and a lieutenant colonel. Each one greets the other by rank, so the dialogue was: “Colonel, colonel. Colonel, colonel. Colonel, colonel. Colonel, colonel.” And one civilian character stood there and rolled his eyes.
  8. Speaking of TV humor, I’ve decided that the most consistently funny man on television is Mike Rowe of Discovery’s Dirty Jobs. His deadpan approach to unpleasant situations, the faux-mocking tone he takes with some of the people he encounters, and the understated physicality of his work, make for an amusing hour of programming – more funny than any sit-com on network TV. Come to think of it, Discovery has been pretty good with humor. An episode of Man vs. Wild with Bear Grylls, set in the tundra of northern Sweden, had our affable host partnered with Will Ferrell. The episode showed a new, deliciously ironic side to Ferrell I didn’t appreciate, and the episode was so intensely funny that I was laughing out loud multiple times. Not an easy accomplishment.
  9. I installed the beta of Microsoft Office 2010 yesterday, and I am quite pleased. In fact, I am writing this blog post directly in Word 2010; it has a “sharing” option that allows direct placement to a file location, or Sharepoint site, or blog. And the new Outlook is almost orgasmic; it has the new ribbon (which, e.g., in Word, is much more logical than the Office 2007 versions), and better handling of RSS. I am thoroughly satisfied with Microsoft’s major apps lately. Windows 7 is a remarkable improvement upon Vista and Office 2010 looks like a worthy upgrade to Office 2007. And I use Bing as my default search engine because I like it better than Google. If only Microsoft would provide harmony for its online services (integrating Hotmail, Skydrive, and the like into something much more unified and cohesive). If MS would get multiprotocol support for Messenger, which integrates into Communicator, I’d be thrilled to tears.
  10. I recently finished Natan Sharansky’s The Case for Democracy. The first two-thirds were a fascinating insight into the political possibilities of linking human rights to public diplomacy. I can see why this book was so influential among the neocons during the Bush administration. Yet the final one-third disappointed; it was basically Sharansky saying, “Pfft, the morons didn’t listen to me and so the chance for Middle East peace was lost.” Nevertheless, it was a book worth reading and thinking about.

All for now.

Bad Musical Night & Other Sundry Amusements

The “bad musical night” went well on Friday.  Charlie, Cara, Alaric, and Sondra showed up, and we had a blast.  We watched Repo: The Genetic Opera and The Apple.  It was a good time, although Charlie and I did quickly guzzle down a full bottle of wine between us, in addition to a few tasty bottles of Bell’s Pale Ale.  I regret that Kate and Michelle couldn’t attend, nor could Ryan or Jess (who were in Bay City for Jess’s brother’s birthday).

Saturday was fun; I went to Rivertown Crossings, purchased the latest in high-quality periodicals (National Review, The Weekly Standard, and First Things), then sat down for lunch at Panera with Becca, whom I had not seen since her departure in the spring for a working summer at Mackinac Island.  Saturday evening was mostly quiet, although I did spend about 20 minutes online with Ryan around 2 a.m. — he very helpfully gave me a most excellent tip, to wit: Don’t drink yourself silly when all you have eaten is chewy SweetTarts, because “you puke rainbows.”  Sage counsel.

Today has been mostly catch-up.  I did some cleaning, some organizing, and I’m blogging this from The Bitter End whilst consuming a sweet, delicious mocha.  Mmmm, mocha.  One of the proofs of the existence of a benevolent God.

I’ve started reading Boorstin’s The Discoverers.  Duane recommended it a while back, and now I’ve pulled it off the shelf.  The chapters are short enough I can do them one or two at a time between other activities.  So far I’m working through the early chapters on the discovery and mastery of time, and am so far thoroughly delighted with the scope and methods of Boorstin’s narrative approach.

My political sensibilities are starting to recover from the numbness of the later Bush years.  Although I voted twice for GWB (and don’t regret it), the final years of his administration were a depressing time for those of us on the center-right who favor federalism, competence, fiscal prudence, and clarity of purpose.  Yet give BHO some credit — he managed to take this Republican, who had been distasteful-yet-complacent in January, and help him get his blood up for a return to the political fray.

All for now.

Bad Musical Night & Other Sundry Amusements

The “bad musical night” went well on Friday.  Charlie, Cara, Alaric, and Sondra showed up, and we had a blast.  We watched Repo: The Genetic Opera and The Apple.  It was a good time, although Charlie and I did quickly guzzle down a full bottle of wine between us, in addition to a few tasty bottles of Bell’s Pale Ale.  I regret that Kate and Michelle couldn’t attend, nor could Ryan or Jess (who were in Bay City for Jess’s brother’s birthday).
Saturday was fun; I went to Rivertown Crossings, purchased the latest in high-quality periodicals (National Review, The Weekly Standard, and First Things), then sat down for lunch at Panera with Becca, whom I had not seen since her departure in the spring for a working summer at Mackinac Island.  Saturday evening was mostly quiet, although I did spend about 20 minutes online with Ryan around 2 a.m. — he very helpfully gave me a most excellent tip, to wit: Don’t drink yourself silly when all you have eaten is chewy SweetTarts, because “you puke rainbows.”  Sage counsel.
Today has been mostly catch-up.  I did some cleaning, some organizing, and I’m blogging this from The Bitter End whilst consuming a sweet, delicious mocha.  Mmmm, mocha.  One of the proofs of the existence of a benevolent God.
I’ve started reading Boorstin’s The Discoverers.  Duane recommended it a while back, and now I’ve pulled it off the shelf.  The chapters are short enough I can do them one or two at a time between other activities.  So far I’m working through the early chapters on the discovery and mastery of time, and am so far thoroughly delighted with the scope and methods of Boorstin’s narrative approach.
My political sensibilities are starting to recover from the numbness of the later Bush years.  Although I voted twice for GWB (and don’t regret it), the final years of his administration were a depressing time for those of us on the center-right who favor federalism, competence, fiscal prudence, and clarity of purpose.  Yet give BHO some credit — he managed to take this Republican, who had been distasteful-yet-complacent in January, and help him get his blood up for a return to the political fray.
All for now.

Customer Service

It was the best of times, it was the worst of times … and the breadth and depth of customer-service quality was put into stark contrast recently, making me cynical enough about substandard service to rival even Mr. Dickens at his most irascible.

The Good:  Chris, a tech for Sprint, spent more than an hour on the phone on Friday night  to help me through a device transfer.  On Friday morning, I got my BlackBerry wet and lost all functionality on the keyboard.  Luckily, I had a replacement device already — one of the two BlackBerries I had acquired earlier in the year for my brother and sister-in-law, which were no longer in use.  So I called and asked if I could transfer one of the working phones to my primary line.  Sprint agreed, but there were a number of legitimate technical challenges inherent in such a simple request.  To his credit, Chris stayed with me almost 70 minutes, working through a number of account- and device-specific problems until we finally met success.  He was polite, good-humored, and he dogged my issue until it was resolved.  He deserves a bonus for his efforts.

The Bad:  A few weeks ago, I had a most unfortunate experience with the misnamed Angel at Fifth Third Bank.  For almost five years, I have maintained a simple savings account with Fifth Third, a holdover from the days I wanted a local bank in Grand Rapids for simple teller-specific transactions while my primary financial institution remained the Minneapolis-based U.S. Bank.  So I had a solid routine: I had $100 per pay period deposited into this account, and I’d pull out my $100 for spending cash at the teller window.  Well, a few weeks ago, I succumbed to the pressure and accepted a simple ATM card.  One day I went and made my customary $100 withdraw, not realizing a $5 quarterly service fee had been applied that very morning, leaving me with a $98 balance.  The ATM simply paid out the $100 without disclosing an insufficient funds condition — something a teller would never do.  So I was assessed a $37 service fee.  And because I had no idea I did this, I incurred $8 per day (billed at $32 every four days) in additional “continuing overdraft” charges.  So when I called to protest this insanity — at this point, my account was over drafted at roughly $70 on an unauthorized “overdraft” of less than $2 off an account with a perfect record and direct deposit for half a decade — Angel told me that he’d refund the $37 because I never had a negative balance with them in the five years I was an account holder, but I was on the hook for the $32 because I never made a deposit to cover the overage that I never knew existed and which I never would have approved of.  Way to go, Fifth Third.  You motivated me to cancel my direct deposit and then, soon, to cancel the account.  I hope your greed was worth it.

I guess the core question for customer service is this: Do you give a damn about retaining your customers?  Sprint seems to care.  Fifth Third does not.  And these extremes are hardly the full story.  I was talking to Becca yesterday about local coffee shops.  Some of them, like Kava House (southern H.Q.), have staff who care and get to know you and make showing up an absolute delight.  Others, like Madcap, may have a great product, but unless you’re in their preferred-customer clique, you are merely anonymous face in their line.  Heck, even the now-defunct Starbucks in Standale had baristas who, after I showed up a few times, made the effort to ask and remember my first name and my preferred drink.

It’s easy to do the minimum and hope for the best, but it seems that for highly competitive industries with relatively uniform product offerings, the quality of customer service will always trump some marginal differentiation in location, price, or product quality.  I’d rather have a mediocre mocha served by a barista who knows my name and smiles when I walk in the door, than an orgasmically good mocha provided by someone who’d rather be talking with his friends perched at the end of the bar.

Life’s too short to settle for unsatisfying customer relationships.

October Omnibus

Only 10 weeks or so left in 2009.  Wow.

An omnibus update:

  1. I recently finished Tom Holland’s Rubicon, a book detailing the final decades of the Roman Republic.  It was a fascinating read, made more interesting by his core thesis — that, essentially, the competitiveness of the ruling Roman families lost its constitutional check when the masses could be transparently bought off with bread and circuses.  Some argue that contemporary America is going the way of Rome. Maybe, or maybe not; in any case, Holland’s book provides some insight into human nature that endures across millennia and cultures.
  2. Jason’s must-have Blackberry apps:  Google Voice, BeeJive(a multiprotocol IM client), iheartradio, BuzzOff (a rules-based call blocker), Sprint Navigation (GPS), Bank of America, and Poynt.
  3. Jason’s must-have desktop apps:  GoodSync (file sync utility), Digsby (multiprotocol IM), TweetDeck, UltraEdit 32 (text editor), FileZilla (FTP), IrfanView (image viewer and light editor), WinRAR (archiver), and Bob Dancer’s WinPoker.  Of course, CS4 and Office 2007 are included; without InDesign and Outlook, I’m useless.
  4. Speaking of applications, I recently installed my free-from-Microsoft copy of Windows 7Ultimate.  I love this OS.  It’s Vista done right, and I’ve had no problems whatsoever.  It just works, and some of the tools (like the taskbar enhancements and better search) are already priceless.
  5. The workfront has been interesting.  There has been a lot of transition at the hospital, with people switching uplines and cost centers at a dizzying pace.  Not sure how all of this will shake out yet.
  6. However, Gillikin Consulting is going gangbusters.  I have a solid long-term contract-writing assignment with Demand Studios — I essentially write as much as I can, and DS will rebrand and resell it to commercial sites (e.g., eHow.com).  The cool thing:  I already have enough contract work to more-than-replace my hospital salary.
  7. Duane moved out last week.  He stayed with me for about three weeks, and now he’s living off of Knapp on the NE side.  He is adjusting well to his new position at the hospital.  Hooray!
  8. Duane did mention that November is some sort of national write-a-novel month.  In 30 days, write 50,000 words.  Maybe next year?
  9. I was accepted into Grand Rapids Community College as a “lifelong learner.”  Why?  I think I may take a C++ class in January. 
  10. The most addictive game ever, besides World of Warcraft:  Farmville on Facebook.  Eat my grapes, biotch.
  11. Biometric screening results for 2009 are in … I’m still doing pretty good.  Some values are creeping back up to “borderline” again, but it’s a problem with an easy fix.  Reduce stress, exercise more, eat healthier.  Simple.
  12. ArtPrize has come and gone in Grand Rapids.  This event offered a unique insight into art — as a creative endeavor, and as a business.  The art spanned the range from traditional to “look ma, no hands” and some artists proved better self-promoters than others.  In any case, this was a benefit to Grand Rapids and I hope it endures long into the future.
  13. The Rapidian, an experiment in community hyper-local journalism, seems to be faltering.  I had hopes but doubts about this, and looking at the Rapidian’s Web site, I see that my suspicions were confirmed — journalism is harder than it looks, and entrusting it to unpaid volunteers unschooled in the basics is not a recipe for success.  The articles appearing in the Rapidian right now tend toward opinion; there is almost nothing on entire categories of news, despite the “beta” being live for nearly a month.  Yet as experiments go, this one was instructive — although it’s an open question whether the key learnings will be accepted for what they are.

All for now.

Reflections 33

Last Tuesday I turned 33.  It was a decent day; I had a whole box of presents from Ryan, Jess, and the kids — and Jess made me a very delicious chocolate cake.  Yum.  And my mother took me out for breakfast and forgave an outstanding “mom loan,” which was very nice.

Yet the tick of another year on life’s odometer does give one pause.  As is turning into my habit, I offer a few reflections on my key learnings from the year now gone.

  1. “Family” is about never turning your back, no matter what.
  2. The only way to truly understand another is to see the world from behind his eyes.  Our experiences give us a perspective, and this perspective colors what is real, for us.  Only by making the effort to understand this viewpoint can we be truly capable of empathy without pity.
  3. Never underestimate the abject and mean-spirited pettiness of those who feel themselves wronged.  Especially when no wrong was committed!  I look at some of the things Edmund said and did, for example, and I have to wonder how anyone can sink so low and behave so cruelly — and for what?  What good came of any of it?
  4. Similarly, people will find a way to rationalize away their encounters with honest-to-goodness moral evil.  They will avert their gaze, or compartmentalize it clinically, but they will not see it for what it is.
  5. It’s never too late to be a friend.  I was a highly disengaged friend for Duane after he left for California (and then Korea), but after helping him get a job in Michigan, I’m looking forward to having him crash at my apartment for the next month or so until he gets himself settled in his own home.  Yeah, shame on me for not being the most careful tender of our friendship while he was gone, yet I hope it counts for something that I’m opening my doors to him now that he’s back.
  6. The pursuit of excellence is hard … but it’s worth it.
  7. Always take the time to notice when someone works hard to meet your expectations. 
  8. There are a lot of fucked-up people in this world, people who suffer from vicious personal demons.  This often affects their ability to be a friend, or a co-worker — and it universally affects their ability to be honest.  As I’ve put out feelers every so often over the last year to expand my social circle (e.g., with Tim or Aaron), the initial nice-guy demeanor and earnestness about how stable and rooted their personalities are, ended up evaporating in a flash of bitterness or self-doubt.  There aren’t all that many people who are capable of balancing their demons within against the need to be a decent human being in public.
  9. Inquisitiveness and open-mindedness are as rare as they are refreshing, which is why I like Charlie and Rick so much. 
  10. Sometimes, bringing things to an end — painful though it may be — is the most necessary and most healthy way to deal with problems.

Let’s hope Year 33 is decent.

Day of Labor

The Labor Day holiday weekend is upon us once again. The stark contrast between 2009 and 2008 is remarkable; unlike the wild social extravaganza of last year, this weekend promises a high degree of quiet and … well, labor.

I intend to continue with my writing as much as I can. I hope to get out a little, perhaps on Saturday, but that remains to be seen. It is as if a switched has flipped, and the old pattern of well-intentioned procrastination has yielded to a sense of “git-r-done” driven in large part by an ongoing frustration with how long it has taken me to finally get to this point, where I am just starting to realize income off my business efforts.

In any case, yes. A weekend at labor. But a good kind — the efforts that pay back in terms of goal accomplishment and a feeling of self-worth. It has been a long time coming, but Gillikin Consulting is finally real.